Where the large platforms currently stand on AI shopping. Postures are shifting quickly; each entry reflects the most recent confirmed move.
The AI-shopping platform race is now global, spanning US players (OpenAI, Google, Amazon, Microsoft, eBay, Target, Wayfair), Chinese super-apps (Alibaba-Qwen/Taobao, ByteDance-Doubao/Douyin, Tencent-Weixin, Baidu, JD), Korean platforms (Naver, Kakao), Japan (Rakuten), and Latin America (Mercado Libre), with postures diverging on who owns checkout and Western pilots clustering around two protocol camps — OpenAI/Stripe’s ACP and the Google/Shopify UCP.
OpenAI#
Discovery, then merchant checkoutAdvancingVerified
On 2026-03-24 OpenAI stated its initial in-ChatGPT Instant Checkout lacked the flexibility it wanted, shifted focus to product discovery, and now routes purchases to merchant-owned checkout (with deeper integrations via ChatGPT apps), keeping ACP as connecting infrastructure.
Its shift from operating checkout to routing purchases to merchant-owned flows is a reversal by the platform that first shipped in-chat checkout, placing discovery rather than transaction control at the center of its near-term surface.
Contested Whether shifting checkout back to merchants reflects a durable strategy or a temporary response to integration limits is not settled.
As of March 24, 2026 · 2 sources
See also ACP (Agentic Commerce Protocol), Stripe / OpenAI — Shared Payment Token, OpenAI Apps SDK, MCP Apps, Walmart, Anthropic, Meta, Forrester — mid-2026 reality check
Google#
Universal Cart + AI ModeAdvancingVerified
At I/O (2026-05-19) Google announced Universal Cart, a cross-surface cart spanning Search, Gemini, YouTube, and Gmail (Search and Gemini in the US from summer 2026), building on agentic checkout it began rolling out in Search AI Mode and Gemini with Google Pay confirmation.
A cart that spans Search, Gemini, YouTube, and Gmail distributes checkout across Google’s own surfaces rather than through a standalone shopping app.
Contested How broadly Universal Cart will extend beyond Search and Gemini, and beyond the US, remains undefined.
As of May 19, 2026 · 2 sources
See also UCP (Universal Commerce Protocol), AP2 (Agent Payments Protocol), A2UI, Shopify, Google Universal Cart
Amazon#
Alexa for ShoppingConsolidatingVerified
On 2026-05-13 Amazon retired the Rufus chatbot brand and made Alexa for Shopping its unified US AI shopping assistant; its "Buy for Me" feature locates products on third-party retailer sites and completes purchases on the user’s behalf.
Consolidating its AI shopping under one consumer brand that also completes purchases on third-party retailer sites reaches beyond Amazon’s own marketplace.
Contested Whether retailers and rivals will accept Amazon's agent transacting on their sites, given its parallel litigation against agent access, is disputed.
As of May 13, 2026 · 2 sources
See also AWS — Agentic Shopping Assistant, Amazon v. Perplexity — injunction, Amazon v. Perplexity — appeal, Perplexity, Walmart
Shopify#
Commerce for AgentsAdvancingVerified
Announced an agentic commerce platform (2026-01-11) built on the Universal Commerce Protocol: every paid plan gets a Storefront MCP endpoint enabled by default at no extra cost, exposing catalogs to AI agents, plus an Agentic Storefronts dashboard surfacing ChatGPT/Copilot/AI Mode traffic.
Enabling a catalog-exposing MCP endpoint by default across paid plans makes agent-readable storefronts the baseline for a large merchant base rather than an opt-in feature.
As of January 11, 2026 · 2 sources
See also UCP (Universal Commerce Protocol), MCP (Model Context Protocol), MCP server ecosystem, Microsoft, Shopify — AI-referred orders, Google, Swap, Channel3, AWS — Agentic Shopping Assistant
Microsoft#
Copilot CheckoutAdvancingVerified
Launched Copilot Checkout (2026-01-08) on Copilot.com, powered by PayPal with Stripe and Shopify; merchants remain merchant of record, Shopify merchants are auto-enrolled with an opt-out window, and launch retailers included Urban Outfitters, Anthropologie, and Etsy sellers.
Auto-enrolling Shopify merchants with an opt-out, while keeping them merchant of record, shows a checkout strategy built on partner rails rather than a self-operated transaction.
Contested Whether default opt-in enrollment of merchants becomes an accepted norm or draws merchant resistance is unsettled.
As of January 8, 2026 · 2 sources
See also PayPal — Agent Ready & Store Sync, Stripe / OpenAI — Shared Payment Token, Shopify, UCP (Universal Commerce Protocol)
Anthropic#
Claude MarketplaceEmergingVerified
Launched a B2B Claude Marketplace in limited preview (announced 2026-03-16) for enterprises to deploy third-party software built on Claude using existing spend; launch partners included Snowflake, GitLab, Harvey, Replit, and Lovable. Anthropic stated it does not currently plan to take a transaction commission.
Anthropic’s relevance to agentic commerce is primarily as a core protocol and governance actor (MCP, the Agentic AI Foundation); its Claude Marketplace is B2B enterprise-software procurement, distinct from consumer agentic shopping.
Contested Whether Anthropic sustains a no-commission posture as the marketplace scales is not yet determined.
As of March 16, 2026 · 2 sources
See also Agentic AI Foundation (Linux Foundation), MCP (Model Context Protocol), OpenAI, Anthropic — Project Deal
Perplexity#
Instant BuyContestedVerified
Offers a shopping experience with an "Instant Buy" / "Buy with Pro" feature for Pro subscribers, powered by a PayPal partnership launched ahead of Black Friday 2025; Perplexity funds free shipping and operates a zero-fee merchant program.
Funding free shipping and a zero-fee merchant program is a subsidy posture that differs from platforms passing transaction costs to merchants, even as litigation constrains its agent's access.
Contested Whether its Comet agent may access logged-in retailer pages without authorization is the live question before the Ninth Circuit.
As of November 19, 2025 · 2 sources
See also PayPal — Agent Ready & Store Sync, Amazon v. Perplexity — injunction, Amazon v. Perplexity — appeal, Amazon v. Perplexity — oral argument, Amazon
Meta#
TeasedEmergingDeveloping
On Meta’s January 2026 earnings call, Mark Zuckerberg teased forthcoming agentic shopping tools that would surface products from Meta’s advertiser catalog. Meta has also been cited by some secondary sources as a co-developer of ACP, though the ACP specification lists only OpenAI and Stripe as Founding Maintainers.
Limiting agentic shopping to products from its own advertiser catalog ties any commerce surface to its existing ad business rather than open merchant catalogs.
Described as forthcoming tools, not a shipped product, as of the source date.
Contested Whether Meta co-developed ACP is disputed: some secondary sources name it while the ACP specification lists only OpenAI and Stripe as Founding Maintainers.
As of January 28, 2026 · 1 source
See also ACP (Agentic Commerce Protocol), OpenAI, Stripe / OpenAI — Shared Payment Token
Klarna#
BNPL, multi-protocolAdvancingVerified
On 2026-05-20 Klarna launched an AI Shopping Search app inside ChatGPT, powered by its Product Search MCP server connecting ChatGPT to live commerce data (100M+ products, 400M+ merchant listings across 13 markets); separately, on 2026-02-02 Klarna announced it is joining Google’s UCP, building on its earlier adoption of AP2.
A major BNPL provider is positioning across both the OpenAI/MCP and Google/UCP agentic-commerce stacks rather than committing to a single ecosystem.
As of May 20, 2026 · 2 sources
See also MCP (Model Context Protocol), OpenAI Apps SDK, UCP (Universal Commerce Protocol), Google, Stripe / OpenAI — Shared Payment Token
Rakuten AI#
APAC marketplace agentEmergingVerified
On 2026-01-05 Rakuten integrated an agentic AI tool, "Rakuten AI," into the Rakuten Ichiba mobile app as an AI shopping concierge, letting users search by budget, purpose, and usage scenario via text, voice, or image across roughly 500 million items, supplemented by general web search.
It shows agentic shopping assistants expanding beyond US platforms into a major APAC marketplace running its own first-party AI rather than the OpenAI or Google ecosystems.
As of January 5, 2026 · 1 source
See also OpenAI, Google
Ulta Beauty#
platform-protocolEmergingReported
Ulta Beauty is rolling out agentic commerce within Google AI Mode and the Gemini app (partnership reported April 2026), offering expansive AI product recommendations (e.g., 11-12 products broken into categories) and is among the retailers entering Google's agentic AI partnerships.
Beauty category entering agentic commerce, with Ulta favoring Google/Gemini breadth — a category test of whether high-consideration, attribute-rich purchases work through agents.
Contested Details of shipped checkout depth are thin; framed as rollout/partnership rather than fully live autonomous purchase.
As of April 15, 2026 · 2 sources
See also Sephora
Sephora#
chatgpt-appEmergingReported
Sephora shipped an app integration within ChatGPT (reported March 2026) featuring visual/photo-upload product recommendations and a deliberately succinct conversational style (responses limited to roughly three or four products). Sephora was also named among OpenAI Instant Checkout retailers reported in late 2025.
A leading beauty retailer building a tuned in-ChatGPT shopping experience with photo-based recommendation, contrasting with Ulta's Google/Gemini bet — a head-to-head of agent platforms within one category.
Contested Instant Checkout inclusion is complicated by OpenAI's March 2026 retreat from native Instant Checkout toward merchant-hosted checkout.
As of April 15, 2026 · 1 source
See also Ulta Beauty
JD.com#
first-party-agentAdvancingReported
JD.com runs Jingyan, an AI shopping assistant launched in 2023 that had accumulated more than 50 million users by May 2026, as part of China's broader push to put AI agents at the center of commerce super-apps.
Demonstrates that China's #2 e-commerce player has a multi-year, 50M-user head start on consumer shopping agents, deepening the regional gap with Western single-platform pilots.
Contested Source emphasizes scale over feature/checkout-autonomy specifics for Jingyan.
As of May 10, 2026 · 1 source
See also ByteDance (Doubao / Douyin)
ByteDance (Doubao / Douyin)#
first-party-agentEmergingReported
ByteDance upgraded its Doubao AI chatbot in December 2025 to autonomously handle tasks such as ticket bookings through Douyin (China's TikTok), part of Chinese super-apps turning chatbots into transacting agents.
Shows agentic transacting extending into content/social commerce (Douyin), where the agent completes bookings inside the feed app rather than a separate retail surface.
Contested Capability described at a high level; transaction scope and volumes not detailed.
As of May 10, 2026 · 2 sources
See also JD.com
Zalando#
first-party-agentAdvancingVerified
Zalando rolled out its OpenAI-powered Zalando Assistant across all 25 markets in local languages (Oct 1, 2024), enabling occasion/context-aware conversational discovery (e.g., weather/location-aware outfit queries) over its catalog. Zalando is also a named endorser of Google's UCP, putting its catalog on the path to agent-readable checkout.
Europe's largest fashion platform combines a shipped conversational shopping assistant with UCP endorsement — its agentic angle is the protocol commitment, since the assistant itself is discovery-only today.
Contested The first-party assistant is recommendation/discovery, not autonomous purchase; the agentic-transaction angle rests on UCP adoption rather than a live checkout agent.
As of January 11, 2026 · 2 sources
See also UCP (Universal Commerce Protocol)
Alibaba (Qwen + Taobao)#
agentic-commerce-launchAdvancingVerified
On May 10-11, 2026, Alibaba integrated its Qwen AI app with Taobao/Tmall, launching end-to-end agentic shopping: from inside Qwen a shopper can find a product across 4 billion+ items, compare sellers, run virtual try-ons, monitor a 30-day price track, and place an order, with the transaction completing through Alipay and the agent stepping back only for final user confirmation. Qwen reached ~300M MAU across Alibaba surfaces and logged ~140M first-time AI shopping experiences during Chinese New Year.
First Western-or-Chinese hyperscaler to close the full discover-evaluate-pay loop natively inside a general AI assistant at marketplace scale; sets the agentic-commerce benchmark.
Contested Open question whether paid placements stay out of AI recommendations; monetization model unproven.
As of May 11, 2026 · 2 sources
See also ByteDance (Doubao + Douyin), Tencent (Yuanbao / Weixin)
ByteDance (Doubao + Douyin)#
agentic-commerce-launchAdvancingVerified
ByteDance closed its AI-shopping loop on Douyin: Doubao's first Douyin commerce integration began December 2025 (ticket bookings, select categories), in-app gray-scale shopping testing followed March 2026, and the full 'Help You Choose' closed-loop feature went live May 2026 — returning products with specs and direct links so a user can browse, pick a shop, and check out in roughly 30 seconds. Doubao had ~345M MAU in Q1 2026.
Doubao gives ByteDance the largest Chinese AI-assistant user base wired directly into Douyin commerce, the chief rival to Alibaba's closed loop.
Contested Paid-ranking neutrality in AI recommendations is the explicitly flagged next battleground.
As of May 15, 2026 · 2 sources
See also Alibaba (Qwen + Taobao), Tencent (Yuanbao / Weixin)
Tencent (Yuanbao / Weixin)#
agentic-commerce-developingEmergingReported
Tencent is building agentic commerce into Weixin (WeChat, 1.4B+ MAU): on March 22, 2026 it integrated the open-source agent OpenClaw into WeChat via software called ClawBot, with President Martin Lau stating the goal of agents that leverage WeChat's mini-programs, commerce and payments. Tencent's Yuanbao assistant adds an agent service that operates autonomously inside Weixin mini-programs to complete actions like shopping or ordering; Tencent is more than doubling Yuanbao/HunYuan spend from RMB18B (2025) to >RMB36B (2026).
WeChat's mini-program + WeChat Pay graph is the deepest commerce-plus-payments substrate of any messaging super app, making Tencent the third pillar of China's agentic-commerce race.
Contested Execution timing and how much is shipped vs. announced remains unclear.
As of March 25, 2026 · 2 sources
See also Alibaba (Qwen + Taobao), ByteDance (Doubao + Douyin)
Naver (Agent N / Shopping AI Agent)#
shopping-agent-launchAdvancingVerified
Naver launched its Shopping AI Agent 1.0 in beta in late February 2026 inside the Naver Plus Store app: instead of a product grid, the agent asks clarifying questions, infers context (e.g., a dog in the household → waterproof, scratch-resistant materials) and proposes specific products with discounts and ratings, as an early stage of 'agentic commerce, where AI handles everything from search to payment.' It will expand to cosmetics and food in 1H 2026 and to all commerce categories by December, adding cart functions; legacy Clova X and Q: are discontinued April 9, 2026.
Korea's dominant commerce platform converts conversational discovery into its core shopping surface, with explicit roadmap to payment-inclusive agentic commerce.
Contested Full agent-completed payment is roadmap, not yet shipped; current beta is discover/evaluate.
As of April 18, 2026 · 2 sources
See also Kakao (Kanana / KakaoTalk)
Kakao (Kanana / KakaoTalk)#
shopping-agent-developingEmergingReported
Kakao plans an AI shopping agent rolling out from Q1 2026 that takes natural-language requests (e.g., 'a body lotion in a bigger size with a lighter texture than my last purchase'), searches across e-commerce platforms for matching products, and completes checkout; on March 9, 2026 it folds its existing AI shopping feature into the Kanana brand inside KakaoTalk. Kakao runs a two-track strategy — OpenAI for B2C LLM (ChatGPT for Kakao launched in KakaoTalk Oct 2025, ~50M users) and Google for device experience.
Korea's dominant messaging app wiring cross-platform search-to-checkout into chat, backed by an OpenAI alliance — a messaging-native agentic commerce path distinct from Naver's marketplace-native one.
Contested Checkout-completion capability is announced for Q1 2026 rollout; shipped scope not yet independently confirmed.
As of February 12, 2026 · 2 sources
See also Naver (Agent N / Shopping AI Agent)
Yandex (Alice AI / Yandex Market)#
shopping-agent-developingEmergingReported
Yandex introduced Alice AI in October 2025 (35M+ monthly users across Station speakers and Auto), positioning it to gain AI agents that carry out user requests such as 'find a product at the best price' or book a restaurant table, tied to Yandex Market (~18.2M monthly shoppers, ~90.7K active sellers).
Russia's dominant assistant + marketplace pairing positions Yandex to localize agentic commerce within a sanctioned, walled market where Western agents don't operate.
Contested Product-finding agent framed as forthcoming ('will soon feature'); not yet a confirmed transacting agent.
As of March 1, 2026 · 2 sources
Samsung (Bixby + Perplexity)#
assistant-commerce-surfaceAdvancingVerified
Samsung rebooted Bixby as a conversational AI agent in One UI 8.5 (announced Feb 2026, rolling to Galaxy S26 first), with real-time web search powered by a Perplexity integration. Perplexity's integration into Bixby landed about a month after Perplexity launched its free shopping agentic tool that detects shopping intent, and Samsung added Perplexity alongside Gemini and Bixby to Galaxy AI (Feb 23, 2026) as a multi-agent shopping/search entry point on the device.
Brings Perplexity's shopping-intent agent to Samsung's billion-device install base as a default on-device surface, distributing agentic commerce through hardware rather than an app.
Contested Bixby itself surfaces commerce via Perplexity rather than completing purchases natively; checkout depth on-device unclear.
As of February 23, 2026 · 2 sources
See also Perplexity
TikTok (Tako + AI agent infrastructure)#
discovery-agent-and-infraAdvancingVerified
TikTok's Tako AI assistant surfaces products, creators and content from natural-language queries inside the app and in 2026 reshapes TikTok Shop discovery (ranking on product-feed completeness, creator endorsement density, comment sentiment, entity recognition). At TikTok World 2026 TikTok launched an MCP-style server letting AI agents plan, launch and optimize ad campaigns end to end, and expanded chatbot/Seller Assistant tools across TikTok Shop.
Tako becomes a product-discovery ranking layer for TikTok Shop (a new GEO surface for merchants), while TikTok exposes agent infrastructure on the ad/seller side.
Contested Tako is discovery/recommendation, not agent-completed checkout; consumer purchase remains tap-through to TikTok Shop.
As of April 1, 2026 · 2 sources
See also Pinterest (Pinterest Assistant)
Pinterest (Pinterest Assistant)#
shopping-assistant-launchAdvancingVerified
Pinterest launched Pinterest Assistant in beta on October 30, 2025 (US, 18+), accepting voice, text and visual input to deliver personalized shoppable recommendations from its Taste-graph, with a generative retrieval model on search. CEO Bill Ready says fully autonomous agentic shopping is 'still years away' and the focus is assisting, not replacing, the shopper.
A major visual-discovery platform formalizes an AI shopping-assistant surface, while explicitly drawing the line short of agent-completed purchases — a notable counter-narrative to the full-autonomy hype.
Contested Pinterest's CEO explicitly frames full agentic checkout as years away; assistant is discover/evaluate only.
As of November 4, 2025 · 2 sources
See also TikTok (Tako + AI agent infrastructure)
Baidu (Ernie / Merchant Agent)#
merchant-side-agentEmergingReported
In 2026 Baidu introduced a Merchant Agent (商家智能体) built on ERNIE 5.0 (released Jan 22, 2026) that turns brand pages into 24/7 sales floors — AI agents qualify leads, handle cross-border inquiries in real time, and close 'search-to-purchase' loops via text and voice; Baidu also adopted Daily Active Agents (DAA) as a core metric and expanded Yijing digital-human commerce livestreaming in 12 languages.
Baidu's posture is merchant-side (search-to-purchase agents on brand pages) rather than a consumer shopping assistant, contrasting with Alibaba/ByteDance consumer agents — a different bet on where AI commerce value sits.
Contested Posture is merchant-facing search-to-purchase, not a consumer agent completing third-party checkouts.
As of February 15, 2026 · 2 sources
eBay#
platform-protocolAdvancingReported
eBay built a 'unified agentic commerce platform' integrating its hybrid cloud, in-house hyper-optimized shopping LLMs, a Model Context Protocol (MCP) server and other agentic protocols over a proprietary data layer, enabling a connected experience between eBay's own agents and third-party agents 'from companies like OpenAI.' eBay shipped a first-party AI shopping agent offering personalized product picks and is testing agentic experiences across search and shopping.
A 30-year marketplace exposing catalog/transaction signals to external agents via MCP while running its own agent — a template for marketplaces that want to be agent-readable rather than disintermediated.
As of October 31, 2025 · 1 source
Mercado Libre#
first-party-agentAdvancingVerified
Mercado Libre is building in-house agents for agentic commerce across its ecosystem. Its consumer/Mercado Pago AI assistant handled more than 9 million conversations in 4Q25, resolving 87% without human support; a seller assistant now touches ~20% of GMV; and AI-driven ad tooling lifted Mercado Ads revenue 67% (FX-neutral) in 4Q25. The company has also shipped a Mercado Libre MCP server enabling agentic/natural-language seller integrations.
LATAM's dominant marketplace+fintech is building proprietary agents end-to-end (consumer, seller, ads, fintech) rather than plugging into US LLM platforms, and exposes an MCP server for agent-built integrations.
Contested Consumer-facing autonomous-purchase agent is still in development; shipped pieces are assistant/seller/ads, not full agent checkout.
As of February 26, 2026 · 2 sources
See also eBay
Target#
chatgpt-appAdvancingVerified
Target launched a shopping app on OpenAI's ChatGPT in beta the week of Thanksgiving 2025, offering a complete shopping experience: buying multiple items in a single transaction, shopping fresh food, and selecting omnichannel fulfillment (Drive Up, pickup). Target is also a co-developer/partner of Google's Universal Commerce Protocol and joined ChatGPT's ads pilot (Feb 2026) alongside Albertsons and Williams-Sonoma.
A top US big-box retailer shipping a full multi-item + omnichannel-fulfillment shopping app inside ChatGPT — beyond single-item Instant Checkout — and hedging across both the OpenAI and Google agentic stacks.
As of March 4, 2026 · 2 sources
See also UCP (Universal Commerce Protocol)
Wayfair#
platform-protocolAdvancingVerified
Wayfair co-developed Google's UCP and adopted it so its products appear with agentic checkout in Google AI Mode and the Gemini app, and is pursuing a multi-platform ('be everywhere') strategy with integrations/partnerships across OpenAI/ChatGPT, Perplexity and Google, alongside a first-party AI approach. Internal generative/agentic AI is used for catalog translation and PDP localization.
A large US home-goods retailer betting on protocol-level agent-readability across every major agent rather than a single platform, and one of the few named UCP co-developers outside Shopify/Google.
Contested Reporting indicates internal/operational agentic AI is further along than a shipped consumer-facing first-party purchase agent.
As of May 5, 2026 · 2 sources
See also UCP (Universal Commerce Protocol), Target