Privacy and deletion

You can export supported saved Artifacts from their saved versions. Exporting does not publish the Artifact or change who can access it.

You can request deletion of a whole Artifact, including its saved history, associated media and stored files. At launch, Poneva handles this request with an operator-assisted procedure and verifies removal from active storage, including every stored version of the selected files. Artifact and App content is deleted only when requested; older file versions do not expire automatically.

For customer data from launch onward, backups containing deleted content expire at most 35 days after deletion from active storage. This commitment takes effect at launch once the backup-retention update is applied. Pre-launch recovery snapshots are retained and are outside this policy's scope.

The 35-day window applies to copies in the backup bucket. All versions of the requested content are permanently removed from active object storage during deletion. Copying a backup does not extend the deadline. If a backup is restored during that period, the deletion request is reapplied before the restored content becomes accessible.

Minimal records needed to account for usage and record the deletion request remain separate from the deleted content. Deleting an Artifact does not delete data held by an external service you connected to Poneva.